Jump to main navigation Skip to Content

DFG Logo: back to Homepage Deutsche Forschungsgemeinschaft

FAQ: elan - General Questions to elan

General Questions Pertaining to elan

I’ve forgotten my password. What should I do?

The elan login page (Externer Linkelan.dfg.de) contains a link below the Login button that will lead you to a Reset password page. There, please enter your account’s e-mail address and a new password will be sent to you.

How can I enter the curly bracket “{”, which is part of the password you sent to me, from my Mac computer keyboard?

On a Mac computer the curly bracket character “{” is entered by the key command <Alt><8>. You can also copy and paste the password given in the DFG message into the corresponding field. Please make sure that you do not copy any spaces with the characters (tip: select the password by highlighting it backwards from its last character to its first).

Each time I’ve tried to log in over the past few days I’ve received a message informing me that the system is currently under maintenance. What can I do?

When you visit a website for the first time, your browser saves certain information in a browser cache, or temporary internet file folder. If you revisit the web page, instead of being retrieved from the original site, the files are retrieved from the browser cache on your computer, thereby enabling quicker loading.

A browser cache does not recognise when new content has been added and instead retrieves the outdated files, in this case a maintenance message from a previous visit to the site. You therefore need to delete the browser cache.

I’m getting the message “You have reached the maximum number of open user sessions allowed by your administrator”.

You are already logged in to the portal and have to close at least one session to proceed. To close a session, select one from the checkbox and close it.